Passengers,To cancel or request a refund for your Lufthansa flight, you can do so through their website under "My bookings" or by calling 1-800-645-3880 or 1-844-902-4930 for (OTA SKIP- WAITING). Refund eligibility is based on fare conditions and the reason for cancellation. If needed, you can also contact Lufthansa's customer service for assistance. or more details on Lufthansa Cancellation Policy Visit Airlines Pet Policy Website.